Support Centre

Quick answers to the most common questions. Can't find what you need? Email us — we're happy to help.

🎧 Getting Started

Headphones required? Yes for binaural beats — earbuds or over-ear both work.
Which modes first? Start with Focus or Study if you're new.
How long per session? 15–30 minutes is a good starting point.
Silent Mode? Headphones required — does not work through speakers.

🎚️ Calibration

Why calibrate? We fine-tune the signal to your headphones and anatomy.
How often? Once per headphone type — recalibrate if you switch.
Volume tip: Keep at or below 60% of your device maximum.
Not working? Confirm headphones are properly connected and try recalibrating.

💳 Account & Billing

Cancel subscription? Via your account settings or app store.
Refunds? 60-day money-back guarantee. Email us with your order number.
Change plan? Upgrade or downgrade anytime — billed pro-rata.
Student discount? $4.99/month with valid student ID.

🔊 Hearing & Safety

Ring in ears? Stop immediately, take a break, and reduce volume.
Recommended volume? ≤60% of device max output.
How long per session? Take regular breaks — don't exceed 2 hours continuous.
Medical conditions? Consult your doctor before use. See our Medical Disclaimer.

🔬 Modes & Features

Difference between modes? See How it Works for details.
Can I stack modes? Yes — use Multi-Mode Protocols.
Sleep mode overnight? Use a sleep headband for comfort.
Record my own voice? Yes — via Mind-Body Affirmations feature.

🐛 Technical Issues

App not playing sound? Check headphone connection and volume.
Session crashing? Force-close the app and reopen.
Calibration failing? Try a quiet environment and restart.
Still stuck? Email us with device model and OS version.

Still Need Help?

Can't find the answer you're looking for? Our support team is here to help — usually within 2 business days.

Contact Support Email Us Directly